Agreement to Terms
Please take the time to read these terms and conditions. By becoming a patient or making an appointment at Body Dezign House, you are agreeing to these terms and conditions.
We reserve the right to update these Terms at any time. Continued use of our website or services following any update constitutes acceptance of the revised Terms. The date of last update is shown at the top of this page.
Medical Disclaimer
The content published on this website is for general informational purposes only. It does not constitute medical advice, diagnosis, or a recommendation to undertake any particular treatment.
No information on this website should be relied upon as a substitute for a consultation with a qualified medical practitioner. Treatment suitability, risks, contraindications, and outcomes are determined at a clinical consultation, not online.
Eligibility
Our clinical services are available to individuals aged 18 years and over only. This website is intended for audiences aged 18 years and over.
Certain treatments have additional eligibility requirements, including but not limited to pregnancy status, active skin conditions, current medications, or underlying health conditions. Suitability for any treatment is determined at consultation by the treating practitioner.
We reserve the right to decline to provide any service where, in the clinical judgement of the treating practitioner, it would not be appropriate or safe to do so.
Appointments
Appointments are made by telephone, email, or through our online booking system. A booking is confirmed only once you have received written or verbal confirmation from our clinic. Confirmation emails or messages should be retained for your records.
You are responsible for arriving on time for your appointment. As a courtesy we can hold your appointment for up to 10 minutes past the scheduled start time. After that, where insufficient time remains to complete the scheduled service safely, your appointment may be shortened or rescheduled.
If your treatment requires numbing, we will send you a text message with the time to arrive so that numbing can be applied beforehand. Please follow this arrival time. If you do not arrive in time for the numbing to take effect, your appointment may be cancelled and your deposit forfeited.
We ask that you notify us of any change to your health, medications, or circumstances that may be relevant to your planned treatment as soon as possible and no later than the time of your appointment.
Specific pre-appointment instructions may be provided at the time of booking or at your prior consultation. For light and laser based treatments in particular, please avoid recent sun exposure and fake tan for at least two weeks beforehand, and tell us in advance if you have an active cold sore or skin infection, or are taking any medication that affects the skin. Please follow these instructions carefully. Where a requirement was explained to you at consultation and a treatment has to be postponed on the day because it was not followed, your deposit may be forfeited.
Cancellation Policy
We ask that you give us a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the appointment to another patient and ensures our practitioners' time is used effectively.
Cancellations with less than 48 hours' notice, or failure to attend without notice, may result in a cancellation fee. The applicable fee will be communicated to you at the time of booking.
To cancel or reschedule, please contact us by telephone on 07 3250 0101 or by email at info@bodydezignhouse.com. Cancellations made via voicemail or email outside business hours will be recorded as received at the time the message is left or sent, provided it is received before the 48-hour threshold.
- Cancellations received 48 hours or more before the appointment: no charge.
- Cancellations received with less than 48 hours' notice: the deposit paid at booking will be forfeited.
- No-shows (failure to attend without any notice): the deposit paid at booking will be forfeited in full.
- Pre-paid packages: where an appointment is part of a pre-paid package, a no-show, or a cancellation or reschedule with less than 48 hours' notice, will forfeit that session from the package.
- Deposits paid at the time of booking are non-refundable unless cancellation is received within the required notice period.
We understand that genuine emergencies arise. Cancellation fees may be waived at our discretion in exceptional circumstances. Please contact us as soon as possible if this applies to your situation.
Deposits
Most appointments require a deposit to secure your booking. The deposit amount depends on the treatment booked and starts from $200. Your deposit is taken at the time of booking and is credited toward the cost of your treatment on the day.
If you cancel or reschedule with less than 48 hours' notice, or do not attend, your deposit is forfeited, as set out in our Cancellation Policy. Where the cancellation policy is breached more than once, a deposit may be required for all future bookings.
Fees & Payment
Fees for consultations and treatments are set out on our Prices. Prices are quoted in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice; the price applicable to your appointment is that which is current at the time of booking confirmation.
Payment is due at the time of service unless alternative arrangements have been expressly agreed in writing. We accept payment by cash, EFTPOS, and major credit cards. We do not currently offer payment plans.
Card payments may incur a surcharge that reflects the processing fee charged by our payment provider. The applicable surcharge is set by our provider and is shown to you before payment is completed.
Initial consultation fees are payable regardless of whether you proceed with treatment. Consultation fees are not refundable once the consultation has taken place.
Consultation Fee Credit. As a courtesy, consultation fees paid at Body Dezign House are redeemable as a credit against the cost of treatment booked and attended within 60 days of the consultation date. This credit applies to clinical treatment only and cannot be applied toward skincare product purchases, gift cards, or any other non-treatment services. The credit is non-transferable, has no cash value, and will lapse if treatment is not booked and attended within the 60-day period. One credit per consultation.
Cosmetic medicine treatments are not covered by Medicare or private health insurance. You are responsible for the full cost of all services provided at Body Dezign House. We can provide an itemised receipt for your records.
Refunds & Returns
Fees are charged for the treatment performed and for your practitioner's time and expertise, not for a particular result. Because outcomes cannot be guaranteed, fees for treatment that has been provided are not refundable on the basis of the result achieved. Individual results vary.
Packages and pre-paid courses of treatment are not refundable once the course has commenced.
Products — Online Store
Products purchased through our online store are covered by your rights under the Australian Consumer Law (Competition and Consumer Act 2010). We do not offer refunds or exchanges for change of mind, so please choose your products with care.
If your order arrives faulty, damaged, or incorrect, please email us at info@bodydezignhouse.com within 7 days of delivery, including your order number, a short description of the issue, and a photo where possible. We will arrange a replacement, refund, or exchange as appropriate.
If you experience an allergic reaction to a product, please stop using it immediately and photograph the affected area. Contact us with these details as soon as possible. For hygiene reasons, any product returned in connection with a reaction must be no more than 20% used when it reaches us.
For hygiene and safety reasons, opened or used skincare products cannot otherwise be returned, except where the Australian Consumer Law requires it (for example, where a product is faulty or not as described). Nothing in this policy limits your rights under the Australian Consumer Law.
Informed Consent
No treatment will be performed without your informed consent. Before any procedure, your treating practitioner will explain the nature of the treatment, the intended approach, potential risks and side effects, alternatives, and what to expect during recovery.
You are encouraged to ask questions at any stage. You have the right to decline any treatment or to withdraw consent before a procedure commences. Withdrawing consent after a procedure has commenced is not always possible without clinical risk, and your practitioner will advise you accordingly.
Written consent is required for all treatment procedures and will be obtained prior to treatment. Verbal consent may be obtained for minor or incidental aspects of a consultation. Consent forms are stored securely in accordance with our Privacy Policy.
If you are being treated on behalf of another person in any capacity, additional authority requirements apply. Please contact us in advance.
Treatment Outcomes
Cosmetic medicine does not produce guaranteed or uniform results. Treatment outcomes depend on individual factors including anatomy, skin quality, metabolism, lifestyle, age, and adherence to aftercare instructions. Individual results vary. No specific outcome can be guaranteed.
Some treatments, including energy based devices such as laser, IPL, radiofrequency, and LED, may produce no result or only a minimal result for some people. This is a recognised part of cosmetic medicine and does not mean any result was promised or guaranteed.
Before and after photographs, case studies, or descriptions of outcomes on this website or in consultations are illustrative only. They are not a representation that you will achieve the same or similar result.
Your treating practitioner will discuss realistic expectations specific to your presentation at consultation. Where a treatment is unlikely to produce the result you are seeking, or where the treatments we offer are not clinically appropriate for you, we will tell you honestly and discuss alternatives, including referral where that is the more appropriate path.
Asymmetry
Natural asymmetry is present in every face. Where a treatment aims to improve balance, some asymmetry may remain after treatment. Individual results vary.
Any further treatment to refine or adjust a result is provided as a separate treatment at your cost.
Post-Treatment Review
A complimentary review is available within two weeks of your treatment. If you have any concern before then, please contact the clinic so we can assist.
Patient Responsibilities
You are responsible for providing accurate and complete information about your medical history, current medications (including over-the-counter medicines, supplements, and herbal preparations), allergies, and any prior cosmetic procedures. Withholding or misrepresenting this information may affect your safety and the clinical appropriateness of any treatment.
- Inform us of any new medications, health conditions, or changes since your last visit before each appointment.
- Follow all pre-treatment and aftercare instructions provided by your practitioner.
- Contact the clinic promptly if you experience any unexpected reaction, concern, or side effect following treatment.
- Attend any recommended follow-up appointments.
- Raise any concerns directly with your practitioner or the clinic. We want to hear from you.
Body Dezign House cannot accept responsibility for outcomes affected by information that was withheld or inaccurate, or by failure to follow aftercare instructions.
Virtual Consultations
Virtual consultations are available for a fee of $100. A virtual consultation involves a discussion of your concerns and possible options. Suitability for any treatment is confirmed at an in-person assessment.
Virtual consultations must not be recorded, shared, or published. All images, audio, and video from a virtual consultation remain the property of Body Dezign House.
Communications
The best way to reach us is by telephone or email. Messages sent through social media are not actively monitored and should not be used for appointment, clinical, or urgent matters. Please direct all enquiries to the clinic by phone or email so they are attended to promptly.
Feedback & Complaints
We welcome your feedback and take any concern seriously. If you have a concern about your care, please raise it with your practitioner or the clinic in the first instance so we can address it directly.
Ending the Clinic-Patient Relationship
Your treating practitioner may decline to begin or continue treatment where, in their clinical judgement, it is not appropriate or safe to do so. Where ongoing care is ended, we will discuss alternatives with you, which may include referral to another practitioner or clinic.
Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use this website to transmit unsolicited communications, to attempt to gain unauthorised access to any systems, or to post or transmit any material that is unlawful, harmful, or offensive.
While we take reasonable care to keep the information on this website accurate and current, we make no warranty that the website is free from errors, omissions, or that it will be available at all times. We reserve the right to modify or withdraw the website or any content at any time without notice.
Links to third-party websites are provided for convenience only. We do not endorse, control, or take responsibility for the content of any third-party site.
Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and design, is the property of Body Dezign House Pty Ltd or its licensed suppliers and is protected by Australian and international copyright law.
You may view and print pages from this website for personal, non-commercial use only. You must not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.
Limitation of Liability
To the maximum extent permitted by Australian law, Body Dezign House excludes all liability for any loss or damage arising from your use of this website or our services, including but not limited to direct, indirect, consequential, or incidental loss.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded, including under the Australian Consumer Law.
Where our liability cannot be excluded under applicable law, our liability is limited, at our option, to the re-supply of the relevant service or the cost of re-supplying that service.
Privacy
Body Dezign House is committed to protecting your personal information. We collect, use, and disclose personal information in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Your health information is treated as sensitive information and is handled with the highest level of care. It is used only for the purpose of providing and managing your care, and is not disclosed to third parties except as required by law or with your consent.
By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy, a copy of which is available on this website.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal obligations, or operational practice. The revised Terms will be published on this page with an updated effective date.
If you have a current booking at the time of any material change, we will endeavour to notify you directly. Your continued use of our services or website after any update constitutes your acceptance of the revised Terms.
Contact
If you have any questions about these Terms, or wish to raise a concern about our services, please contact us:
- Body Dezign House, Unit 3, 104 Breakfast Creek Road, Newstead QLD 4006
- Telephone: 07 3250 0101
- Email: info@bodydezignhouse.com
- Clinic hours: Tuesday to Friday 9am – 6pm, Saturday 9am – 3:30pm
We aim to respond to all written enquiries within two business days.